Shipping & Delivery Policy

1. Delivery Areas

We currently deliver across India. Serviceability is confirmed at checkout once you enter your delivery pincode.

Some remote locations, hill stations, island territories and restricted-entry zones may not be serviceable, or may attract additional freight charges. If your pincode is not serviceable, write to info@raskagroup.com and we will advise whether delivery can be arranged.

We do not currently ship internationally. For export or trade enquiries, contact us directly.

2. Dispatch Timelines

Dispatch timelines begin once payment is confirmed and the order is verified. Orders placed on a Sunday or a public holiday are processed on the next business day.

For made-to-order pieces, the estimated production timeline is shown on the product page and confirmed in your order confirmation. These are working estimates, not guaranteed dates.

3. Delivery Timelines

Once dispatched, transit time depends on your location:

4. Delivery Charges

Delivery charges are calculated at checkout based on your delivery pincode, the size and weight of the order, and the service level required.

Additional charges may apply where:

• The delivery location is outside our standard service network
• Specialised handling equipment, a crane or hoisting is required
• Delivery requires carrying the item above a specified floor without lift access
• Redelivery is needed after a failed attempt

Where an additional charge applies, we will inform you and seek your approval before proceeding. Delivery charges are refundable only where an order is cancelled before dispatch, or where a return is due to damage, defect or our error.

5. How Delivery Works

1. Order confirmationYou receive a confirmation email once your order and payment are verified.
2. Dispatch notificationWe notify you when your order leaves our warehouse, with tracking details where available.
3. Scheduling callOur logistics partner contacts you on the registered phone number to agree a delivery date and time slot.
4. DeliveryThe team delivers to your address and, where applicable, carries the item to the room of your choice.
5. AssemblyWhere installation is included, the team assembles the piece and removes the packaging.
6. HandoverYou inspect the product and sign the delivery receipt.

6. Preparing for Delivery

Before your delivery date, please:

• Measure the route. Check that the product dimensions, including packaging, will pass through your main door, internal doorways, staircases, lift and any tight corners
• Clear the space. Make room where the piece will be placed, and clear the path from the entrance
• Arrange permissions. Inform your building management or society office in advance if entry passes, service lift booking or time restrictions apply
• Be available. Someone over the age of 18 must be present to receive and sign for the order

7. Access & Site Conditions

Our delivery team will make every reasonable effort to bring your order into your home safely. However, the team will not:

• Hoist items through windows, balconies or over railings
• Remove doors, window frames, grilles or fixtures
• Move or dismantle your existing furniture or fittings
• Carry out any work that risks damage to the product, the property or the team's safety

If the product cannot be delivered into the premises due to access limitations, we will leave it at the nearest safe accessible point with your agreement, or return it to the warehouse. In the latter case, the order is treated as a failed delivery.

You are responsible for ensuring that the delivery location is safe and accessible. We are not liable for damage to floors, walls, doorways, lifts or fittings caused during delivery where you have directed the team to proceed through a constrained route.

8. Assembly & Installation

Whether assembly or installation is included is stated on the product page and in your order confirmation.

Where included, our team will assemble the piece at the time of delivery and remove the packaging material. Where not included, the product is delivered in its packed condition with assembly instructions where applicable.

Wall-mounted products, including shelving, mirrors and wall units, require a suitable wall surface. Our team will advise on feasibility at the site. Fixing into walls carrying concealed electrical or plumbing lines is at your risk, and we recommend confirming the wall layout before installation.

Assembly by anyone other than our authorised team may affect your warranty.

9. Inspection on Delivery

Please inspect your order before signing the delivery receipt:

• Check the outer packaging for visible damage, dents or water marks
• If the packaging is damaged, note this clearly on the delivery receipt before signing
• Unpack and inspect the product as soon as reasonably possible
• Retain the original packaging until you are satisfied with the product

10. Failed or Refused Delivery

A delivery is treated as failed where:

• No one is available at the address during the agreed slot
• The delivery address is incorrect or incomplete
• Access to the premises is not possible
• The registered phone number is unreachable across repeated attempts
• Delivery is refused without a valid reason

Redelivery charges may apply to a second attempt. Where delivery cannot be completed after two attempts, the order is returned to our warehouse and we will refund the product value less delivery and return freight charges.

11. Partial Shipments

Where an order contains multiple items with different dispatch timelines, we may ship them separately so that available items reach you sooner. You will be notified of each shipment.

Partial shipment does not attract additional delivery charges beyond what was quoted at checkout, unless you specifically request a split delivery to different addresses.

12. Rescheduling & Storage

You may reschedule a delivery once, free of charge, provided you inform us at least 24 hours before the agreed slot.

If you are unable to accept delivery for an extended period, for example while a site is still under construction, let us know in advance. We can hold your order in our warehouse for a limited period. Beyond that, storage charges may apply, and we will confirm these to you in writing before they are levied.

13. Tracking Your Order

You can view the status of your order at any time by logging into My Account and opening the Orders section.

You will also receive email updates at the key stages: order confirmation, dispatch and delivery scheduling. Where the carrier provides tracking, the details are included in the dispatch email.

For any query relating to a specific order, quote your order number when contacting us.

14. Delays Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including natural disaster, flood, fire, epidemic, strike, transport disruption, fuel or material shortage, civil unrest, local restrictions or government action.

Where such an event affects your order, we will inform you as soon as practicable and provide a revised estimate. If the delay becomes unreasonable, you may cancel the undelivered portion of the order for a full refund.

15. Risk & Title

Risk in the product passes to you on delivery, or on the product being left at an agreed accessible point at your instruction.

Title in the product passes to you once payment has been received in full.